RETURN POLICY

 

In Store Purchases Return & Exchange Policy:

Within 7 days of purchase, you may return or exchange your item at any of our store locations. Refunds will be credited back to the original method of payment.

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

*Sale items marked at 50% off or greater are a final sale.  Sale items marked on take additional sale are a final sale.

 

Online Purchases Return & Exchange Policy:

Within 14 days from the shipping date, you may return your item at any of our store locations or by a mail delivery service of your choice. Email contact@serena-west.com for a return authorization and return instructions. All shipping costs, including return costs are nonrefundable.

Please note that customers are responsible for all return shipping fees.

We are not able to offer exchanges online. We recommend returning your order and placing a new order online.

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

*Sale items marked at 50% off or greater are a final sale.  Sale items marked on take additional sale are a final sale.

 

Final Sale:

The following items are final sale and not eligible for return or exchange:

  • Sale items marked at 50% off or greater
  • Sale items marked on take additional sale
  • Jewelry
  • Face masks
  • Body shape wear

 

Gift Cards:

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as store credit.

 

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