SHIPPING POLICY

 

Shipping within Canada

  • Orders of $100 or more (after discounts and excluding taxes), FREE standard shipping via Canada Post.
  • Order under $100 (after discounts and excluding taxes), $10 flat rate shipping.

 

Ship to Store

  • No shipping fee if you select in-store pickup for your online order.
  • You will receive a call from the store you selected when your order is ready for pick up.

 

Order Processing & Tracking Information

  • You will receive an email confirmation once your order has been received.
  • We aim to ship online orders within 5-7 business days.
  • You will receive an email confirmation along with a tracking number once your order has been shipped.
  • Orders will be charged when shipped.

 

Order status change

  • Occassionally, high demand causes us to run out of certain items. If we do not have an item you ordered, we will notify you by email. Your order for the unavailable item will be cancelled. You will only be charged for items that are shipped to you.

 

Shipping outside of Canada

  • We currently do not ship outside of Canada at this time.

 

Return Shipping

  • Customers are responsible for all return shipping fees and may use a mail delivery service of their choice.
  • A tracking number is not required but highly recommended.
  • Email contact@serena-west.com for a return authorization and instructions.
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